Pier 36 is located off FDR on the Lower East side of Manhattan and is easy access from subway public transportation. LEGO® LIVE NYC takes place in New York’s Lower East Side – 299 South Street. Also sometimes called Basketball City, Pier 36 sits right between the Williamsburg Bridge and Manhattan Bridge on the banks of the East River. Getting There Take the F Train to the East Broadway Station. Walk East three blocks along East Broadway and then South on Clinton street four blocks and you have arrived at LEGO®LIVE NYC. You can also take the J/M/Z to Essex St, B/D to Grand St. or N/Q/R to Canal St. to get to the neighborhood. You can drive to LEGO® LIVE NYC but we do not have any onsite parking. Nearby lots include Edison Fast Park (95 Market Slip) and Champion Parking (2 Division St). Click here for venue travel information: http://www.newyorkcitytheatre.com/theaters/pier-36/location.php Tickets FAQs Who needs a ticket? Every visitor needs a ticket. Children under three do not require a ticket. We recommend all children under 18 attend with an adult. And sorry, no refunds or exchanges. Will the event sell out? Yes, most sessions are likely to sell out and we strongly advise you to purchase online in advance. Can I just show up at the entrance of the show with my print off ticket voucher? Yes, the unique bar code on your print at home, or mailed ticket will be scanned upon entrance. I purchased tickets but not received them yet? If you did not receive your confirmation email, you can call 888.512.SHOW or you can use your confirmation number to pick up your tickets at the onsite Box Office. Can I swap my ticket for another session? The ticket you purchase is valid only for the session and time you purchase it for. I do not own a printer, how do I get my tickets if I purchased online? Tickets purchased online should be printed out and brought with you to the event. If you are unable to print out your eTicket before the event, please bring your order number and photo ID to the on-site box office located at the entrance of the venue. If you have any questions, please call 888.512.SHOW Can I purchase tickets over the phone? Yes, tickets can be purchased by phone at 888.512.SHOW. Tickets will be emailed or mailed to you. Please print your confirmation and bring it to the event. My name is on my confirmation, but I will not be the one attending the event. How do I change the name on the confirmation? The name on the confirmation only refers to the individual that purchased the ticket. As long as the order is valid entry will be fine. My ticket says I’ll need to bring a photo ID of the ticket purchaser and credit card used to purchase the tickets, what if I don’t have those? These cards are not required. A photo ID and/or credit card make it easier to verify an order in our database. However, if you received the tickets as a gift and do not have these forms of identification, we will still be able to verify your tickets. What do I do if I did not receive the email confirming my order? Your confirmation and account information will be emailed to you from Frontgate. Please check your SPAM or Junk Folder for the email(s) if you do not see them in your Inbox. I am experiencing problems as the web page doesn’t load. How can I get tickets? If you are using Internet Explorer you must have version 8 or higher. Mozilla Firefox, Safari, and Google Chrome are other browsers that support the Frontgate webpage. Can I get a refund on an unused ticket? Unfortunately, all purchases are final and refunds are not offered. In the unlikely event a show is cancelled the show promoters will make every effort to reschedule the event within the next 12 months. At that time, if a purchaser cannot or does not wish to attend the rescheduled event, the full ticket price (excluding ticketing fees) will be refunded to the customer upon their request. General FAQs What is LEGO® LIVE NYC? LEGO® LIVE NYC is for anyone who loves the world’s most popular toy. A three-day event filled with loads of hands-on, interactive fun with LEGO® for fans of all ages. Get to see all your favorite LEGO® brands and get creative with millions of bricks to build with. What is the difference between each session and can anyone get in? Each of the sessions offers the same interactive activities and talks over all 3 days. No session is better than another to attend and works on a first come first served basis. How is the show structured? Can I leave to go outside to get a coffee? Will I be able to come back into the event if I leave? Visitors may arrive and leave anytime within the session period. If you decide to leave the show during your session, you will not be able to re-enter the show. There are many food vendors surrounding the venue and we offer a wide variety of refreshments within the hall space so feel free to leave the show for a snack or lunch if you so choose. If I have purchased a ticket online in advance do I queue to enter the show? If you have purchased advance tickets to LEGO® LIVE NYC, you will not have to queue at the box office to purchase tickets but you may have to join the entrance queue… Don’t worry we will try our hardest to get you in as soon as possible. Where is Pier 36? Pier 36 is located off FDR on the lower East side of Manhattan and is easy access from subway public transportation. Can I bring my own snacks to the venue? No, outside food and beverages are not allowed inside the venue. There will be food and drink options available at the event. Can I bring wheelchairs to the venue? Yes, wheelchairs are allowed at the event. Can I bring a camera or video camera to the event? We encourage families to bring cameras and video cameras to the event in order to capture their experience and those fantastic LEGO®creations. How accessible is the event for those with special needs? LEGO® LIVE NYC offers an assortment of interactive activities that reach all learning styles and levels of interest. For those who need it, there is disabled parking close to the entrance of the venue and the show is all on one level making it easy for wheelchair access; consult the venue website for details. Seating areas are located throughout the event space for your convenience. Guide dogs for the blind and service dogs for people with disabilities are welcome. There are no stairs or escalators needed to access the event. May my child attend the event without an adult? For everyone’s safety, children and youths under the age of 16 must be supervised by an accompanying adult at all times during their visit. What happens if I get separated from the rest of my party during the event? If at any time you are separated from the rest of your party, you should report to Meeting point located at the entrance of the event. We offer free small cards to all children where a cell number can be added so if you become separated from your child we can make it easy to contact you if they come to the meeting point. Can my child bring their creation(s) built at LEGO® LIVE NYC home? No, the creations made at the event need to be left at the event. At the end of each session, the bricks are taken apart so that they can be re-used for the next attendees. Can I buy tickets when I arrive? Tickets will be sold at the door based on availability. No tickets will be sold at the show for a session that is already sold out. Are there baby changing facilities? Yes, there will be a temporary station in the women’s and men’s restrooms. Are dogs allowed into the show? Service dogs also allowed but must be wearing a service vest.